Salesforce Consulting Blog
Why Customer Service Trends Matter More Than Ever
Ever felt like you're always playing catch-up in your business?
Customer expectations are skyrocketing, and staying ahead feels like a race against time. But here’s the thing: customer service isn't just about solving problems anymore, it's about driving growth.
How IT Leaders can Redefine Customer-Centric Businesses with AI
Making your customers happy is the secret to a successful business, no matter what you sell. But today, customers expect more than just good service. They want companies to know what they need before they even ask, 62% of them, in fact! That’s where IT and AI come in. Source: State of the Connected Customer Report 2024.
Here’s how IT leaders can use AI to create amazing customer experiences: