Dreamforce 2024: How Agentforce is completely changing the game for support teams in 2024.
Salesforce introduced Agentforce at Dreamforce 2024, gathering thousands of tech enthusiasts, industry leaders, and Salesforce professionals. Equals 11 was proud to be part of this landmark event, with a team of Salesforce consultants and senior leaders in attendance.
The Equals 11 team was in San Francisco to experience Dreamforce live
So what’s new? Agentforce marks a new era in the industry, and we’re excited to play a role in shaping its future.
If your team is overwhelmed with routine tasks or facing slow response times, it’s time to discover how Agentforce can make a difference.
Consider these key stats:
73% of customers say valuing their time is the most important aspect of great service (Forrester).
Response speed directly affects loyalty, with 70% of consumers expecting a reply within 5 minutes when using live chat (Zendesk).
Agentforce is here to help your team meet these expectations effortlessly.
What is Agentforce?
Agentforce is Salesforce’s AI-powered platform that automates routine tasks and offers real-time recommendations. Agentforce Agents can analyze data, determine what needs to be done, and take action, all without human supervision. Additionally, these agents can effortlessly hand off to humans with full context, enhancing collaboration and customer interactions. Acting as a "super-agent.”
Consider Agentforce Agents as an always-on support team of yours, solving customer queries, booking sales meetings, or even guiding customers with personalized recommendations.
These agents work across web, WhatsApp, or Slack to ensure no task gets left behind.
How Agentforce benefits businesses:
Automates routine tasks, allowing agents to focus on high-priority issues. You can identify frequent inquiries and automate them.
AI reduces response times, improving customer satisfaction with 24/7 basic support.
Provides agents with real-time insights for tailored customer service. You can implement personalized customer follow-ups using Agentforce.
As businesses grow, Agentforce scales with them, managing more inquiries with ease. You can add Agentforce to your current Salesforce system for instant automation
Why complexity hurts your service
When customer service processes are too complex, it slows down response times, increases errors, and frustrates customers.
The solution? Automate repetitive tasks and empower your agents with real-time AI recommendations.
One simple solution: Agentforce
Agentforce automates low-level tasks like answering FAQs, processing simple requests, and guiding agents with smart recommendations.
With Agentforce, your team can focus on more complex customer interactions while ensuring faster resolutions.
Contact us here today.
